Terms and Conditions

Introduction

These conditions explain the rights, obligations, and responsibilities of all parties to this agreement. Where we use 'you' or 'your' it means the customer. 'We', 'us' or 'our' means the remover. These terms and conditions can be varied or amended subject to prior written agreement. Your attention is drawn to clauses 8, 9, 10 and 11 which limit our liability and you should therefore consider specialist insurance to cover your goods or premises, which we are able to arrange on your behalf.

1 Our Quotation
1.1 Our quotation, unless otherwise stated, does not include customs duties and inspections or any other fees or taxes payable to government bodies. It does include us accepting liability for your goods, subject to clauses 2.2, 3.2, 5.2, 5.3 and the provisions of clauses 4, 9, 10 and 12.
1.2 We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include:
1.21 You do not accept our quotation in writing within 28 days, Or the work is not carried
Out or completed within 3 months.
1.22 Our costs change because of currency fluctuations or changes in taxation or freight
Charges beyond our control.
1.23 The work is carried out on a Saturday, Sunday or public holiday or outside of normal
Hours (08.00-18.00hrs) at your request.
1.24 We have to collect or deliver goods at your request above the first floor.
1.25 If you collect some or all of the goods from our warehouse, we are entitled to charge a
Handling fee.
1.26 We supply any additional services, including moving or storing extra goods (these
Conditions apply to such work).
1.27 The stairs, lifts or doorways are inadequate for free movement of the goods without
Without mechanical equipment or structural alteration, or the approach, road or drive
Is unsuitable for our vehicles and/or containers to load and/or unload within 30 metres of
The doorway.
1.28 We have to pay parking or other fees or charges in order to carry out services on
Your behalf.
1.29 There are delays or events outside our reasonable control which increase or extend
The resources or time allowed to complete the agreed work.
1.3 In any such circumstances, adjusted charges will apply and become payable.

2 Work not included in the quotation
2.1 Unless agreed in writing, we will not;
2.11 Dismantle or assemble unit or system furniture (flat pack), fitments or fittings.
2.12 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or
Equipment.
2.13 Take up or lay fitted floor coverings.
2.14 Move items from a loft, unless properly lit and floored and safe access is provided.
2.15 Move or store items excluded under clause 5.
2.2 Our staff are not authorized or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.

3 Your responsibility
3.1 It will be your sole responsibility to:
3.11 Declare to us, in writing, the value of the goods being removed and/or stored. If it is
Subsequently established that the value of the goods removed or stored is greater than the
Actual value you declare, you agree that our liability under clause 9.1 will be reduced to
Reflect the proportion that your declared value bears to its or their actual value.

3.12 Obtain at your own expense, all documents, permits, permissions, licenses, customs
Documents necessary for your removal to be completed.
3.13 Be present or represnted during the collection and the delivery of the removal.
3.14 Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or
Other relevant documents by way of confirmation of collection or delivery of the goods.
3.15 Take all reasonable steps to ensure that nothing that should be removed is left behind
And nothing is taken away in error.
3.16 Arrange proper protection for goods left in unoccupied or unattended premises, or
Where other people such as (but not limited to) tenants or workmen, will be present.
3.17 Prepare adequately and stabilize all appliances or electronic equipment prior to their
Removal.
3.18 Empty, properly defrost and clean refrigerators and deep freezers. We are not
Responsible for the contents.
3.19 Provide us with a contact address for correspondence during removal transit and/or
Storage of goods.
3.2 Other than by reason of our negligence or breach of contract, we will not be liable for any
Loss or damage, costs or additional charges that may arise from failure to discharge these
Responsibilties.

4 Our responsibility
4.1 It is our responsibility to deliver your goods to you, or produce them for your collection,
Undamaged. By undamaged we mean in the same condition as they were at the time when
They were packed or otherwise made ready for transport/storage.
4.2 In the event that we have undertaken to pack the goods, or otherwise make them ready
For transportation and/or storage, it is our responsibility to deliver them to you, or produce
Them to you, or produce them for your collection undamaged, Again by undamaged we
Mean in the same condition as they were in prior to being packed/made ready for
Transportation/ storage.
4.3 If we fail to discharge the responsibilities identified in clause 4.1 and 4.2, we will, subject
To the provisions of clauses 9, 11 and 12, be liable under this agreement to compensate you for such failure.
4.4 We will not be liable to compensate you where clauses 2.2, 3.2, 5.2 and 5.3 apply unless loss or damage occuredas a result of negligence or breach of contract on your part.
4.5 If you do not provide us with a declaration value of your goods on the form we provide, or if you do not require us to accept standard liability pursuant to clause 9.1 we will not be liable to you for failure to discharge the responsibilities in clause 4.1 and 4.2, unless that failure was caused by negligence or breach of contract on our part.
4.6 The amount of liability under this clause shall be determined in accordance with clauses 9 and 11.

5. Goods not to be submitted for removal or storage
5.1 Unless previously agreed in writing by a director or other authorized company
Representative, the following items must not be submitted for removal or storage and will
Under no circumstances be moved or stored by us. The items listed under 5.11 below may
Present risks to health and safety and of fire. Items listed under 5.1 to 5.1.6 below carry
Other risks and you should make your own arrangements for their transport and storage.
5.11 Prohibited or stolen goods, drugs, pornographic material, potentially dangerous,
Damaging or explosive item, including gas bottles, aerosols, paints, firearms and
Ammunition.
5.12 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities,
Stamps, coins, or goods or collections of any kind.
5.13 Plants or goods likely to encourage vermin or other pests or to cause infestation or
Contamination.
5.14 Perishable items and/or those requiring a controlled environment.
5.15 Any animals, birds or fish.
5.16 Goods which require specialise license or government permission for export or import.
5.2 If we do agree to remove such goods, we will not accept liability for loss or damage unless
We are negligent or in breach of contract, in which case all these conditions will apply.
5.3 If you submit such goods, without our knowledge, we will make them available for your
Collection and if you do not collect them within a reasonable time we will apply for an
Appropriate court order to dispose of any such goods found in the consignment without
Notice. You will furthermore pay to us any charges, expenses, damages, legal costs or
Penalties incurred by us.

6. Ownership of the goods
6.1 By entering into this agreement, you guarantee that:
6.11 The goods to be removed and/or stored are you own property, or
6.12 The person(s) who owns or have an interest in them have given you the authority to
Make this contract and have been made aware of these conditions.
6.13 You will pay us for any claim for damages and/or costs brought against us if either
Warranty 6.11 or 6.12 is not true.

7 Charges if you postpone or cancel the removal
7.1 If you postpone or cancel this agreement, we will charge you according to how much notice is given. "Working days" refer to the normal working week of Monday to Friday and excludes weekends and public holidays.
7.11 More than 10 working days before the removal was due to start: No charge.
7.12 Between 5 and 10 working days inclusive, before the removal was due to start: Not
More than 30% of the removal charge.
7.13 Less than 5 working days before the removal was due to start: Not more than 60% of
The removal charge.

8 Payment
8.1 Unless otherwise agreed by us, in writing;
8.11 Payment is required by cleared funds in advance of the removal storage period.
8.12 You may not withhold any part of the agreed price.
8.13 In respect of sums which are overdue to us, we will charge interest on a daily basis
Calculated at a 4% per annum above the prevailing base rate for the time being of the
Bank of England.
8.14 A deposit of £400.00 will be required on acceptance of our written quotation. This secures the crew for the move date.
8.15 The balance is due within 7 days of the move completion date.

9 Determination of amount of our liability for loss or damage
9.1 Standard liability
9.11 If you provide us with a declaration of the value of the goods, and subject to clause
3.11, the amount of our liability to you in the event of loss or damage to those goods in
Breach of clause 4 will be determined in accordance with clauses 9.12, 9.13 and 11 below.
9.12 In the event of loss or of damage to your goods in breach of clause 4, our liability to you
Is to be assessed as a sum equivalent to the cost of their replacement whichever the smaller
Sum, taking into account the age, condition and value you declared of the goods
Immediately prior to their loss or damage.
9.13 Where the lost of damaged item is part of a pair or set, our liability to you, where it is
Assessed as the cost of the replacement of that item, is to be assessed as a sum equivalent to
The cost of that item in isolation, not the cost of that item as part of a pair or set.
9.2 Limited Liabilty
9.21 If you do not provide us with a declaration or value, or if you do not require us to
Accept standard liability pursuant to clause 9.1, then our liability to you is to be
Determined in accordance with clauses 9.13, 9.22, and 11.
9.22 In the event of loss or damage to your goods caused by negligence or breach of
Contract on our part, our liability to you is to be assessed as a sum equivalent to the cost of
The repair or replacement, taking into account their age and condition immediately prior to
Their loss or damage, subject to a maximum liability of £40.00 per item. Your attention is
Drawn to clause 11.1 which applies to limited liability.
9.3 For goods destined to or received from a place outside the UK
9.31 We will only accept standard liability if you provide us with a detailed valuation of
Goods on the valuation form which we will provide. All other provisions of clause 9.1 will
Apply.
9.32 We do not accept liability for loss of or damage to goods confiscated, seized or
Removed by Customs authorities or Government agencies, unless we have been negligent
Or in breach of contract.
9.33 We do not accept liability for loss or damage to goods occurring in certain overseas
Countries including Gambia, Iran, Iraq, Nigeria, Libya, Lebanon, Angola, Cambodia,
Vietnam, North Korea and former states of the USSR, unless we have been negligent or in
Breach of contract. This list is not exhaustive and we will advise you at the time of
Quotation if this exclusion applies. We will accept liability for loss or damage
A) arising from our negligence or breach of contract whilst the goods are in our physical
possession, or B) Whilst the goods are in the possession of others if the loss or damage is
established to have been caused by our failure to pack the goods to a reasonable standard
where we have been contracted to pack the goods that are subject to the claim. In either
circumstance clause 9.1 or 9.2 above will apply.
9.4 An Item is defined as:
9.41 The entire contents of a box, parcel, package, carton or similar container: and
9.41 Any other object or thing that is moved, handled or stored by us.

10 Damage to premises or property other than goods
10.1 Because third party contractors are frequently present at the time of collection or delivery our liability for loss or damage is limited as follows:
10.11 If we cause loss or damage to premises or property other than goods for removal is
As a result of our negligence or breach of contract, our liability shall be limited to
Making goods the damaged area only.
10.12 If we cause damage as a result of moving goods under your express instruction,
Against our advice, and where to move the goods in the manner instructed is likely to
Cause damage, we shall not be liable.
10.13 If we are responsible for causing damage to your premises or to property other than
Goods submitted for removal and/or storage, you must note this on the worksheet or
Delivery receipt as soon as practically possible or within a reasonable time. This is
Fundamental to the agreement.

11 Exclusions of liability
11.1 In respect of limited liability, we will not be liable for loss of or damage to your goods as a result of fire or explosion howsoever that fire or explosion was caused by war, invasion, acts of foreign enemies , hostilities (whether was is declared or not), civil war, terrorism, rebellion and/or military coup, act of God, industrial action or other such events outside our reasonable control unless we have been negligent or in breach of contract.
11.2 In respect of standard liability and limited liability, other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the following goods;
11.21 Bonds, securities, stamps of all kinds, manuscripts or other documents or
Electronically held data records, mobile telephones.
11.22 Plants or goods likely to encourage vermin or other pets pests or to cause
Infestation or contamination.
11.23 Perishable items and/or those requiring a controlled environment.
11.24 Furs exceeding £100.00 in value, jewellery, watches, precious stones and metals,
Money, coins, deeds.
11.25 Any animals, birds or fish.
11.3 In respect of standard liability and limited liability, other than in result of negligence or
Breach of contract we will not be liable for any loss of, damage to, or failure to produce the
Goods if caused by any of the following circumstances;
11.31 Loss or damage arising from ionising radiations or radioactive contamination.
11.32 Loss or damage arising from chemical, biological, bio-chemical, electromagnetic
Weapons and cyber attack.
11.33 Indirect or consequential loss of any kind or description.
11.34 By normal wear and tear, natural or gradual deterioration, leakage or evaporation
Or from perishable or unstable goods. This includes goods left within furniture or
Appliances.
11.35 By vermin, moth, insects and similar infestation, damp, mould, mildew or rust.
11.36 By cleaning, repairing or restoring unless we arranged for the work to be carried
Out.
11.37 By change to atmospheric or climatic conditions.
11.38 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton,
Case or other container not packed/ unpacked by us.
11.39 Loss or damage to china, glassware and fragile items unless they have been
Professionally packed by us our subcontractor.
11.310 For electrical or mechanical derangement to any appliance, instrument, clock,
Computer or other equipment unless there is evidence of related external damage.
11.311 Loss or damage of motor vehicles caused by scratching, denting and marring unless
You obtain from us a pre-collection condition report.
11.312 Loss or damage to a vehicle whilst being driven or for the purpose of being driven
Under its own power other than for the purpose of loading onto or unloading from the
Carrying conveyance or container. Loss or damage sustained by accessories and
Removable items unless lost with the vehicle.
11.313 For any goods which have a pre-existing defect or are inherently defective.
11.4 No employee of ours shall be separately liable to you for any loss, damage, mis-delivery
Errors or omissions under the terms of this agreement.
11.5 Our liability will cease upon handing over goods from our warehouse or upon
Completion of delivery (see clause 12.2 below).
11.6 In respect of standard liability, other than as a result of negligence or breach of contract
We will not be liable for any loss of, damage to or failure to produce the goods if caused by
War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war,
Terrorism, rebellion and/or military coup unless your goods are on an overseas vessel or
Aircraft.

12 Time limit for claims
12.1 For goods which we deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.
12.2 If you or your agent collect the goods, you must notify us in writing of any loss or damage at the time the goods are handed to you or your agent.
12.3 Notwithstanding clauses 9, 10 and 11 we will not be liable for any loss of or damage to the goods unless a claim is notified to us, or to our agent or the company carrying out the collection or delivery of the goods on our behalf, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within thirty (30) days of delivery of the goods by us.
12.4 The time limit for your claim may be extended upon receipt of your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.

13 Delays in transit
13.1 Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.
13.2 If through no fault of ours we are unable to deliver your goods, we will take them to store. The agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

14 Our right to hold the goods (lien)
We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other agreement. (See also clause 23). These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions will continue to apply.

15 Disputes
If there is a dispute arising from this agreement which cannot be resolved, subject to the agreement of both parties, either you or we may refer the dispute to an arbitrator appointed by the chartered institute of arbitrators. The cost of any such arbitration will be at the discretion of the arbitrator. This does not prejudice your right to commence court proceedings.

16 Our right to sub-contract the work
16.1 We reserve the right to sub-contract some or all of the work.
16.2 If we sub-contract, these conditions will still apply.

17 Route and method
17.1 We have the right to choose the method and route by which to carry out the work.
17.2 Unless it has been specifically agreed otherwise in writing or in our quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments of other customers.

18 Advice and information for International removals
We will use our reasonable endeavours to provide you with up to date information to assist you with the import/export of your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time provided in goods faith and is based upon existing known circumstances. It is your responsibility to seek appropriate advice to verify the accuracy of any information provided.#

19 Applicable law
This contract is subject to the law of the country in which the office of the company issuing the contract is situated.

20 Your forwarding address
20.1 If you send goods to be stored, you must provide an address for correspondence and notify us if it changes. All correspondence and notices will be considered to have been received by you seven days after sending it to your last address recorded by us.
20.2 If you do not provide an address or respond to our correspondence or notices, we may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by you seven days after the publication of the newspaper.
Note: If we are unable to contact you, we will charge you any costs incurred in establishing your whereabouts.

21 List of goods (inventory) or receipt
Where we produce a list of goods (inventory) or a receipt and send it to you, it will be accepted as accurate unless you write to us within 10 days of the date of our sending, or a reasonable period agreed between us, notifying us of any errors/omissions.

22 Revision of storage charges
We review our storage charges periodically. You will be given 3 months notice in writing of any increases.

23 Our right to sell or dispose of the goods
If payment of our charges relating to your goods is in arrears, and on giving you three months notice, we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale of disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the balance from you.

24 Termination
If payments are up to date, we will not end this contract except by giving you three months notice in writing. If you wish to terminate your storage contract, you must give us at least 10 working days notice (working days are defined in clause 7 above). If we can release the goods earlier, we will do so, provided your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.

 ::top::